Job Summary
The Customer Service Representative (CSR) will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR will have the ability to build positive relationships and engage customers in their use of our products and services.
Responsibilities
Manage incoming calls, emails, and chats from customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
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Qualifications/Requirements
Previous experience in a customer support role
- Previous experience working with CRM systems is a plus
- Strong phone contact handling skills and active listening
- Familiarity with internet chat rooms and email correspondence
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
Job Type: Full-time
Salary: £18,909.00-£20,439.00 per year
Benefits:
- Company events
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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